Knowledge Management and Technology's Role

Organizations that hope to harness the intellect needs to think less in terms of knowledge and more about encouraging communication, and network economy. Networked economy co-create a shared understanding, perspective and language among people from a variety of disciplines, priorities, cultures and stages of growth. For this reason, the paradigm needs to move toward emphasizing a "communication", "connection" or "network" rather than "knowledge".

Technology: blessing or curse?

The role of technology in service with the knowledge capture increases in the future. IT executives and professionals now bring considerable business experience to their jobs. This suggests that the chief information officer (CIO) may play a greater role in business strategies.
However, some experts suggest dependence on technology obscures the crucial issues of human learning and teaching. In early 1990, leaders of the distribution company in London has sought to improve efficiency by giving inspectors hand-held computers and eliminating the central dispatching station. However, research has revealed the deposit was more than a place for the inspectors to change clothes and pick up their trucks. E 'was also the place where they learned vital tricks of their trade. Dave Snowden, then a knowledge management consultant for IBM, found that need was so great that the inspectors soon encounter themselves in a local restaurant recommendations, and noting that in a notebook behind the counter.

A few years earlier, Julian Orr, an anthropologist who was working for Xerox, heard similar stories from copier technicians. Xerox supplied manuals, but employees said Mr. Orr, who more often rely on advice from colleagues collected. Research supported by Mr. Orr, Xerox gave the technicians radios so you can give a tackling machine is not working properly.
As in HP-China study - the research seemed to suggest the addition of a piece of technology - after the creation of a robust program of exchange of knowledge.

Do not forget the human factor

Many leaders do not put the lion's share of their investments in KM technology solutions aimed at making it easier to search and retrieve information, lessons learned capture and share best practices. Therefore, it is now easier to find content, but the content does not provide benefits - people do. Managers can not avoid the discouraging aspects of what people need to transfer and utilize knowledge.
Experts agree that it is of immense importance in understanding how to design knowledge management systems so that they engage with human behavior at individual and collective. By allowing users to see each other and to make inferences about the activities of others, online collaboration platforms can become environments in which new social forms can be devised, adopted, adapted, and propagated, finally claiming the same kind of innovation and social diversity that can be observed in cultures physically based.

What data are important?

Using business intelligence data to evaluate and improve business performance in the final analysis, you need to know exactly what data should be examined and what should be ignored. You only need a certain amount of data to make the right decision. Therefore, specific business needs must be taken into account when developing strategies for business intelligence.

The key question, according to Mark Smith, CEO of San Mateo, California - based Ventana Research, is what specific data is necessary to measure the effectiveness of each department, for example, what data is needed to finance and what data is needed to production. It 's easier to determine what data is needed and create the appropriate metrics and key performance indicators if they break things that way.

What is knowledge?

But this is only the beginning. Most of the "knowledge" is built on the knowledge economy is really just information - data, facts and basic business intelligence. The knowledge itself is deeper. As the management guru Tom Davenport once said, "Knowledge is information combined with experience, context, interpretation and reflection." And 'knowledge derived from information that gives you a competitive advantage.

Political, economic and social cooperation with rapid technological advances are shaping organizational operating environment of today. These forces have accelerated the speed and frequency of change. This new reality requires the Community to be innovative, adaptable, and ready to take advantage of a rapidly changing environment. Coupled with the increasing lack of time and attention are workers available to undertake the traditional skill-based learning, there is a profound recognition that the learning methods must keep pace with the needs and expectations of the community organization. Technology to bridge the gap. However, technology can not work together. People smart, experienced and intelligent are required for a knowledge management program to be complete.

Summary

Organizations that hope to harness the intellect needs to think less in terms of knowledge and more about encouraging communication, and network economy. Networked economy co-create a shared understanding, perspective and language among people from a variety of disciplines, priorities, cultures and stages of growth. The key words here are "among the people." The reliance on technology alone obscures the crucial issues in human learning and teaching.

As technology's role in helping to capture knowledge increases in the future, it is imperative that organizations not to forget the human factor. And, while technology now makes it easier to find content - managers must keep in mind that the content does not provide benefits - people do .......